We do not offer refunds or exchanges. Eligible items may be returned for store credit only.
Store Credit Eligibility:
- You must contact us at help@avaell.com within 14 days of receiving your order.
- Items must be in original condition: unworn, unwashed, with tags attached.
- Items marked Final Sale are not eligible for return, exchange, or store credit.
- Once approved, you'll receive store credit for use on future purchases.
Defective or Incorrect Items:
We stand behind the quality of our products. If you receive an item that is defective or incorrect, please notify us within 14 days of delivery.
- Email help@avaell.com with your order number, description, and photos of the issue.
- Upon approval, we will offer a replacement or a full refund for defective items.
How to Start:
To request store credit or report a defective item, please email us at help@avaell.com.
We appreciate your understanding and support of our business. Thank you for choosing Ava'Ell Noire.