Returns & Exchanges Policy

We want you to love your purchase! If something doesn't work out, we offer exchanges or store credit on eligible items.

Returns & Exchanges

We accept eligible returns for an exchange or store credit within 7 days of delivery.

To qualify, items must be unworn, unwashed, with original tags attached and in their original packaging. Proof of purchase is required.

We do not issue refunds to the original payment method for standard returns.

Ordered the Wrong Size?

No worries! If your item doesn't fit as expected, contact us at help@avaell.com within 7 days of delivery to request a size exchange.

Exchanges are subject to product availability and return eligibility.

Sale & Promotional Purchases

Items purchased using a promotional discount or during a sale may still qualify for an exchange or store credit, unless specifically marked Final Sale.

For eligible exchanges of discounted purchases, our team will assist you directly to help preserve your original purchase price.

Price Adjustments

We do not offer retroactive price adjustments.

If an item you purchased is marked down after your order was placed, we cannot refund or credit the price difference.

Final Sale Items

Items explicitly marked Final Sale are not eligible for standard returns, exchanges, or store credit.

How to Start a Return or Exchange

Email help@avaell.com within 7 days of receiving your order.

Once your request has been reviewed and approved, we'll provide instructions for returning your item. Please do not send items back without prior authorization.

Approved returns are inspected upon arrival. Store credit is issued within 3–5 business days after receipt and inspection.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery so we can help resolve the issue.