Shipping policy
At Ava'Ell Noire, we are committed to delivering your order quickly and efficiently. Please review our shipping details below to ensure you have all the necessary information about our processing and delivery times.
Processing Time
- Orders are processed within 3-5 business days. (excluding weekends and holidays).
- Once your order is shipped, you will receive a confirmation email with tracking details.
Note: Delivery times may vary due to factors beyond our control, such as carrier delays or weather conditions. Please contact help@avaell.com if there is no movement on your tracking after 5 days.
Lost, Delayed, or Damaged Shipments
We partner with reliable shipping carriers to ensure timely deliveries. However, once an order leaves our facility, we are not responsible for the following:
- Shipping delays due to weather, holidays, or carrier disruptions.
- Lost packages--please contact the carrier to file a claim.
- Packages marked as "Delivered" but not received--please file a claim with the carrier. Ava'Ell Noire is not liable for missing packages that are marked "Delivered".
If your order is delayed or lost in transit, please contact us at help@avaell.com. While we are not responsible for carrier delays, we will do our best to assist you.
Shipping Address & Order Modifications
- Please ensure your shipping address is correct before completing your purchase.
- We are not responsible for orders lost due to incorrect shipping addresses provided at checkout.
- Any order that is returned to our facility due to an incorrect address will be treated as a refund. A full refund will be issued upon receipt, minus the shipping cost. Please allow 3-5 days business days to complete the return process.
Holiday & Peak Season Shipping
- During high-demand periods (Black Friday, Cyber Monday, holidays), processing and shipping times may be extended.
- We recommend placing holiday orders early to avoid delays.
Thank you for shopping with Ava'Ell Noire!!